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Your Voice to Oracle

OAUG members have a unified voice for communicating with Oracle. The OAUG Customer Support Council collects information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.

Submit an Oracle Support-related request, question or concern to the council at .

The EBS Upgrade Advisor is designed to guide you through your upgrade. The Patching and Maintenance Advisor is designed to guide you through patching and maintenance activities. The advisors are specially crafted documents that incorporate information from various sources using best practices and, where applicable, provide step-by-step instructions. Through this overview you will learn how these two powerful tools can help you with your upgrade and patching needs. Read the full article

Access a recorded webcast on the Order Management Advisor Webcast Calendar And Archive.

The OAUG Customer Support Council’s advocacy on behalf of OAUG members, enacted through its long-standing relationship with Oracle Support, has resulted in a number of significant announcements about Oracle Support extensions or exceptions in recent years. During Oracle OpenWorld 2013, Oracle announced additional exceptions for Sustaining Support for Oracle E-Business Suite R11.5.10 customers as well as the waiver of Oracle E-Business Suite R12.1 Extended Support fees.

By Kevin Brownlie, Hologic, Inc.

Like many companies running a large footprint of Oracle E-Business Suite (EBS), it is necessary for Hologic to apply patches that fix issues or provide new functionality. After upgrading to R12, it appears there are fewer one-off patches and more fixes coming in family packs or other consolidated patch sets. This requires us to do more extensive testing, and it presents us with the challenge of determining what is affected by the patches and what should be tested.

The Oracle EBS Patch Wizard, a tool included with the Oracle Applications Manager (OAM), enables a better understanding of what has been affected by patches. Read more in this article from OAUG Insight magazine (PDF file).