Your Voice to Oracle

OAUG members have a unified voice for communicating with Oracle. The OAUG Customer Support Council collects information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.

Submit an Oracle Support-related request, question or concern to the council at .

The OAUG Customer Support Council’s advocacy on behalf of OAUG members, enacted through its long-standing relationship with Oracle Support, has resulted in a number of significant announcements about Oracle Support extensions or exceptions in recent years. During Oracle OpenWorld 2013, Oracle announced additional exceptions for Sustaining Support for Oracle E-Business Suite R11.5.10 customers as well as the waiver of Oracle E-Business Suite R12.1 Extended Support fees.

By Kevin Brownlie, Hologic, Inc.

Like many companies running a large footprint of Oracle E-Business Suite (EBS), it is necessary for Hologic to apply patches that fix issues or provide new functionality. After upgrading to R12, it appears there are fewer one-off patches and more fixes coming in family packs or other consolidated patch sets. This requires us to do more extensive testing, and it presents us with the challenge of determining what is affected by the patches and what should be tested.

The Oracle EBS Patch Wizard, a tool included with the Oracle Applications Manager (OAM), enables a better understanding of what has been affected by patches. Read more in this article from OAUG Insight magazine (PDF file).

By Andrew Farber, Consumer Reports

Oracle Financials within E-Business Suite provides a good foundation for integrating the roles of IT professionals, business analysts and accountants?—?the so-called “super users” who know IT protocols as well as business processes. They are DBAs and CPAs. They know about database indexes. And they understand debits and credits.

Now, the Proactive Support team at Oracle is rolling out the Period Close Advisors to get in front of potential issues and address problems before they occur to help Oracle’s customers accomplish their business tasks more effectively and efficiently. (More)