Your Voice to Oracle

OAUG members have a unified voice for communicating with Oracle. The OAUG Customer Support Council collects information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.

Submit an Oracle Support-related request, question or concern to the council at .

The EBS Upgrade Advisor is designed to guide you through your upgrade. The Patching and Maintenance Advisor is designed to guide you through patching and maintenance activities. The advisors are specially crafted documents that incorporate information from various sources using best practices and, where applicable, provide step-by-step instructions. Through this overview you will learn how these two powerful tools can help you with your upgrade and patching needs. Read the full article

Access a recorded webcast on the Order Management Advisor Webcast Calendar And Archive.

By Andrew Farber, Consumer Reports

Oracle Financials within E-Business Suite provides a good foundation for integrating the roles of IT professionals, business analysts and accountants—the so-called “super users” who know IT protocols as well as business processes. They are DBAs and CPAs. They know about database indexes. And they understand debits and credits.

Now, the Proactive Support team at Oracle is rolling out the Period Close Advisors to get in front of potential issues and address problems before they occur to help Oracle’s customers accomplish their business tasks more effectively and efficiently. (More)