The OAUG is governed by a board of directors elected from its community of members and executes its mission through the activities of a number of volunteer committees and councils. Individuals from OAUG member organizations are invited to serve on a committee or council.
Customer Support Council
Customer Support Council
Under the auspices of the OAUG Board, The Customer Support Council works at the grassroots level to collect information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.
The council meets monthly with Oracle, by conference call or face to face during annual conferences, to:
- Inform Oracle Support of member concerns.
- Suggest and advocate for improvements in Oracle support tools, procedures and policies.
- Assist members in understanding and using Oracle Support services by:
- Publishing information about Oracle Support tools, services and important policy announcements.
- Presenting sessions at national and regional user group meetings.
- Polling members on issues relating to support.
- Suggesting best practices for customer internal support organizations.
- Review and provide feedback to Oracle Support related to initiatives and new tools or services.
- Review methods to make certification and SR/bug/patch information readily available to Oracle Applications customers.
- Work with Oracle on quality improvement initiatives as appropriate.
Learn more about the Customer Support Council.
The strategic plan is to continue the success of the educational offerings - always looking to expand and improve eLearning sessions, OAUG Educational Series with Oracle on a variety of topics and the “Best of...” series from our OAUG conferences or SIG’s. These sessions help to increase membership, as eLearning is a member-only benefit. Recordings and sessions can be reviewed and opened to non-members on a case-by-case basis to entice potential new members. This includes providing relevant education at COLLABORATE and OAUG Connection Point events.
The education committee will:
- Have monthly calls to discuss KPIs
- Work with the COLLABORATE agenda chair and vice chair to secure the maximum number of papers in order to choose the best of the best.
- Work with the Connection Point Steering Committees to curate the best content for these events
- Continue to review certain avenues for delivering content within the OAUG
- Continue to explore workshop partnerships with potential vendors including but not limited to Oracle University and Star Partners
The Executive Committee represents the board in whatever roles and/or situations are authorized by the OAUG bylaws. In addition, from time to time, specific Board resolutions may authorize the Executive Committee to act in their stead.
On a day-to-day basis, the Executive Committee will perform the following duties:
- When the Board has approved the filling of a vacant board position, the Executive Committee will evaluate all of the information available, including the nominations by Board members, and will then prepare an executive recommendation and accompanying explanation for the Board’s review and approval.
- Authorize an emergency expenditure of unbudgeted funds in accordance with board-approved limits.
- Approve any gift within board-approved limits to any current Board member. If that gift is for any member of that Executive Committee, that person should exempt his or herself from the decision.
- Make recommendations on any disciplinary action regarding current board members, OAUG volunteers and/or suppliers acting on behalf of OAUG.
- Evaluate progress on strategic initiatives and inform Board of any concerns along with suggestions/programs for improvement.
- Facilitate the smooth working of OAUG by ensuring that any matter either brought to the attention of the Executive Committee or originating in the Executive Committee is forwarded to the proper committee(s) or to the Board as a whole.
Exhibitor Advisory Council
The Exhibitor Advisory Council (EAC)
Under the auspices of the OAUG M&C Committee the Exhibit Advisory Council pursues discussions and develops programs that will grow the OAUG Associate to User network:
- Review policies and procedures as they apply to tradeshow and exhibit installations.
- Co-create new sponsorship opportunities to engage connection for Associate and User members.
- Providing feedback on marketing tools and features for OAUG sales.
- Partnering with other user groups in developing new features and freshness to COLLABORATE.
The EAC activities include:
- Work with OAUG staff liaisons from tradeshow and star partner to develop and approve tradeshow or exhibit floor plans for flow and sales.
- Convey consistent messages, with OAUG branding, to Associate member prospects.
- Initiate opportunities to collaborate with OAUG Geo and SIG groups and other user organizations on sponsorship and exhibit opportunities.
- Review OAUG annual Prospectus – outlining all marketing, education, sponsorship opportunities from OAUG.
- Function as OAUG “good will” ambassadors within the Oracle user community.
- Report to the OAUG M&C on a monthly basis.
The Finance Committee is a standing committee of the Board of Directors of OAUG, and is formed to assist the Board in fulfilling its responsibilities. The Finance Committee shall have principal oversight responsibility with respect to certain of OAUG’s material financial matters, including investments and acquisitions that are material to the OAUG organization.
- The Committee shall monthly review OAUG’s Financial Statements
- The Committee shall annually review the Company’s policies with respect to financial risk assessment and financial risk management.
- The Committee shall have general oversight responsibility for the Company’s treasury activities.
- The Committee shall review the financial terms of material acquisitions or other equity investments and divestitures of any material operations of the Company that will be submitted to the Board of Directors for approval.
- The Committee shall also carry out such other duties as may be delegated to it by the Board of Directors.
Under the auspices of the OAUG Board of Directors, the Geo/SIG Committee pursues opportunities that will grow the OAUG and enhance the organization’s standing in the Oracle user community by:
- Strengthening collaborative relationships with international regional user groups already associating with OAUG.
- Developing new collaborative relationships with international regional user groups and other user organizations.
- Providing networking and educational opportunities in collaboration with international regional user groups and other user groups.
- Partnering with international regional user groups and other user organizations in speaking to Oracle “with one voice” on matters of importance to Oracle customers.
The Geo/SIG Committee:
- is directly responsible and accountable to the OAUG Board of Directors.
- should not and may not commit to expenditure of funds beyond its agreed upon budget.
- must adhere to OAUG Executive Committee Limitations as set forth in the OAUG bylaws (which can be found here).
- is responsible for the ongoing development and monitoring of OAUG Geo/SIG policies.
- should not express opinions or represent positions in the name of the association unless specifically authorized.
- should act in good faith and in the perceived best interest of the OAUG.
The Governance Committee shall be responsible for reviewing and maintaining bylaws and improving the functioning of the organization including credibility and financial stability by furthering good corporate governance practice. The Governance Committee keeps all governance documents up to date and ensures that they are in conformance with any actions or decisions taken by the Board, Executive Committee or any other committees. Governance documents include:
- Governance Manual
- Policies and procedures
- Committee Handbook
The Governance Committee acts as the final arbiter for challenges to policies and procedures outlined in the governance documents and, when requested, acts in an advisory role to Board and committees regarding the impact decisions will have on the governance documents.
Marketing and Communications Committee
Marketing and Communications Committee
The Marketing and Communications Committee guides the development and implementation of programs and deliverables that inform internal and external audiences of key OAUG programs and events.
- Ensure the communication of OAUG objectives, activities, benefits and achievements to the entire Oracle Applications community (both OAUG members and non-members).
- Support member acquisition and retention strategies by ensuring the validity of messaging and its consistency and relevance across internal OAUG committees, guiding outreach/lead nurturing initiatives, evaluating sources and methods for prospecting, and ensuring existing communications are used effectively.
- Establish and maintain the OAUG as the authoritative source of expertise about Oracle Applications and about broad topics of interest to the Oracle Applications community, by proactively acquiring, developing, reviewing and publishing relevant and applicable content.
- Establish and maintain the OAUG as the authoritative source for expertise about effective deployment, use and long-term management of the Oracle Applications to accomplish business goals, based on the real-world experience of our membership and the inside knowledge brought to us by our strong relationship with Oracle.
- Communicate to the global Oracle Applications community at large the positive, valuable and unique relationship that the OAUG and its members enjoy with Oracle Corporation and the extent of the close cooperation we sustain with Oracle.
- In conjunction with the Board and the membership, define, maintain and oversee the key themes and messages that support the OAUG’s principles and objectives and act as the coordination point to ensure consistency of that message throughout the OAUG’s activities.
- Based on the OAUG's agreed direction for the year, clearly articulate a set of strategic marketing messages to the OAUG membership and the Oracle Applications community in general utilizing all forms of communications including utilizing social media as a communication channel.
- Work closely with staff and external agencies in the publishing of content in support of the OAUG’s objectives of education, networking and advocacy through all OAUG communications channels.
- Support OAUG event marketing initiatives via existing communications channels. The OAUG Marketing and Communications Committee will not have direct responsibility for marketing OAUG conferences and events.
- Make recommendations to the OAUG board on strategic marketing initiatives, communications practices and key messages related to the current and future OAUG direction.
Meetings and Conferences Committee
Meetings and Conferences Committee
The purpose of the OAUG Meetings & Conferences (M&C) Committee is to provide strategic direction for all of OAUG’s meetings, conferences and events.
- Provide OAUG conference attendees with quality, educational conferences that exceeds attendee expectations.
- Work with Oracle’s Global Customer Programs business unit to ensure Oracle’s presence with executives, speakers & demo grounds are adequately accommodated with our domestic and international event offerings.
- Enforce and enhance long term planning, budgeting, and policy review of domestic and international event offerings to ensure OAUG financial stability.
- Develop and enhance current event offerings both domestic and international.
- Develop a strategy creating new opportunities and partnerships globally enhancing OAUG’s international footprint.
- Develop objectives and goals for future event opportunities.
- OAUG Connection Point events
- Future events including university programs that fall under the Connection Point umbrella
Member Engagement Committee
Member Engagement Committee
The Member Engagement Committee is advisory in nature with no executive authority and is to assist in the effectiveness of the OAUG goals for membership development, direction, policy, growth and retention
The objective of the Member Engagement Committee is to promote new membership growth and membership retention to better reflect the mix of Oracle Applications users globally while maintaining a standard of influence, credibility and profile with Oracle.
- Influence membership growth, retention and development.
- Focus on core membership benefits and satisfaction Assist OAUG staff in evaluating new business plans which reach member organizations.
- Review and evaluate various membership classes and dues structure based upon OAUG needs.
- Participate in membership growth opportunities and facilitate follow-up requirements.
- Explore alliances with other organizations for pursuit of additional member benefits.
- Review all membership material that is generated for publication.
The OAUG Emerging Leaders is focused on helping people who are just beginning their career with Oracle Applications or just beginning their career in general. They hold conference calls every other month to discuss the hot topics in the Oracle Applications community and general information new professionals need to know. The main objectives of the Emerging Leaders are to:
- Create webinars and events geared towards young and new professionals working with Oracle Applications.
- Increase the influence of OAUG by engaging young and new professionals and connecting them with peers and mentors in the Oracle Applications community.
- Increase OAUG membership and engagement.
- Help those involved in the Emerging Leaders to step into leadership roles.
Please complete this short Volunteer Interest Form or contact the OAUG Membership Department at +1 404.240.0897 if you would like to participate on an OAUG council or committee.