OAUG Presents: Siebel Web Series

In early 2007, the OAUG partnered with Oracle Corporation to provide unique networking, educational and training sessions to the Siebel community. Session abstracts, presenter information and recording links are below.

So You Are on Siebel 7.5 or Even Earlier Versions: Where Should You Go?

Mike Burns, Vice President, CRM Client Services, eVerge

Wednesday, February 21, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

So you are on Siebel 7.5 or maybe on a Siebel version prior to that. You have been studying Siebel 7.8 for months, but now are hearing about Siebel 8.0 and about roadmaps to Oracle Fusion. This presentation will attack two pivotal questions: how do you decide which version to try next and how do you decide what approach to take — a re-implementation or an upgrade?

You may view or download a recording of this session.

Executive Overview: Oracle CRM and Siebel Update

Ed Abbo, Senior Vice President, CRM Applications, Oracle

Thursday, February 22, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

Join Ed Abbo, Senior Vice President, CRM Applications, and learn how Siebel CRM 8.0 gives you the power to lead through transformational CRM.

With Siebel Customer Relationship Management (CRM) 8.0, Oracle is delivering on their Applications Unlimited commitment, a long-term plan to provide continued enhancements to current Oracle Applications. During this session, hear more about:

  • Oracle’s Applications Unlimited commitment.
  • Industry leading innovations with Siebel 8.0.
  • Comprehensive integration with industry back-office applications.
  • Oracle’s unique blend of Siebel CRM implementation options — including hosted, on-premise and hybrid solutions.

The Webcast will include a live question-and-answer session with Oracle Product Management.

You may view or download a recording of this session.

Upgrade to Siebel 8.0: Part I — Understanding and Planning Your Upgrade

Robert Ponder, Lead Architect and Director, Ponder Pro Serve

Wednesday, February 28, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

This is the first of a two-part series that will help attendees successfully upgrade to Siebel 8.0. We will begin with a discussion of what the Siebel upgrade is and what it does. We will build a solid foundation by understanding how the Siebel upgrade works. From there we will discuss how to go about planning your upgrade project. We will cover key project tasks and timelines. Several upgrade case studies will be reviewed to share things that have and have not worked well on actual upgrade projects.

You may view or download a recording of this session.

Upgrade to Siebel 8.0: Part II — Running the Upgrade and Upgrade Best Practices

Robert Ponder, Lead Architect and Director, Ponder Pro Serve

Thursday, March 1, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

This is the second of a two-part series that will help attendees successfully upgrade to Siebel 8.0. This session will cover how to actually run the Siebel upgrade. We will cover migrating the database to Siebel 8.0 with upgrep and upgphys, as well as migrating your Siebel Tools customizations to 8.0 with the repository merge. Numerous best practices and tips for running the Siebel upgrade will also be shared.

You may view or download a recording of this session.

Working with Oracle Support Services: Siebel Users

Joey Hanlon, Senior Customer Support Manager, Oracle Corporation
Tina Steed, Senior Program Manager , Oracle Corporation

Wednesday, March 7, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

Are you looking for ways to improve your responses from Siebel Technical Support? Would you like to know how to have quicker responses and faster resolutions? Do you know how to escalate a Service Request or to prioritize a Change Request? Siebel Global Customer Satisfaction Managers will help you learn about leveraging your Maintenance agreements, understand how to effectively work with Siebel Support Engineers, and to get a glimpse of the future of Oracle and Siebel support.

You may view or download a recording of this session.

Anatomy of a Siebel Archiving Project

Marshall Shah, Product Marketing Manager, CRM, Princeton Softech, and Stephen Tallant, Director of Product Line Management, CRM, Princeton Softech

Thursday, March 8, 2007
4:00 p.m. EST / 3:00 p.m. CST / 2:00 p.m. MST / 1:00 p.m. PST

Effective enterprise data management strategies that include database archiving capabilities provide companies with a full-lifecycle approach for managing Siebel application data. Every Siebel archiving project begins with seven basic principles: Assess; Classify; Archive; Store; Access; Tune; and Dispose. After you determine which approach best suits your organization’s requirements, you can evaluate solution alternatives that support that approach. Siebel sites worldwide are leveraging the benefits of a full-lifecycle enterprise data management strategy that includes database archiving to derive greater business value. The Optim™ Siebel Solution enables you to achieve consistent SLA performance, improve operational efficiencies, reduce ownership costs and mitigate risks.

You may view or download a recording of this session.

Best Practices for Performance and Scalability

Yannick Germain, Principle, Germain Consulting Group

Wednesday, March 14, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

The presentation will provide an overview of Siebel’s Performance and Scalability best practices, recommendations and guidelines to optimize the overall Siebel end-user experience.

You may view or download a recording of this session.

Performance Monitoring and Diagnosis Using SARM

Peter Tung, Senior Principal Product Manager, CRM Technology, Oracle Corporation

Thursday, March 15, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

Learn how to use Siebel Application Response Measurement (SARM) to proactively monitor your Siebel enterprise performance. This session will discuss the best practices on how to enable SARM and use SARMQuery tool to diagnose performance related issues in your Siebel environment.

You may view or download a recording of this session.

From Tactical SFA to Strategic CRM with Oracle’s Siebel CRM On Demand

Steve Diamond, Senior Product Marketing, CRM On Demand, Oracle Corporation

Wednesday, March 21, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

Learn the major differentiators between tactical SFA and strategic CRM. Hear how Siebel CRM On Demand can help drive and align your organization’s sales, marketing and service initiatives.

You may view or download a recording of this session.

Siebel CRM On Demand for PeopleSoft ERP Users

Don Yerger, CRM Client Services Manager, ApexIT

Thursday, March 22, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

If implemented correctly, Oracle’s Siebel CRM On Demand system can provide the same business benefits as its more expensive enterprise counterparts. Fully hosted, and compatible with the Oracle portfolio of applications, Siebel CRM on Demand is perfect for PeopleSoft HR, FINS and SCM customers that are looking for a reliable sales, marketing and service automation solution that won’t break the bank! Interested in learning more? In addition to a detailed product overview, this Webinar will cover implementation and integration best practices (specifically for PeopleSoft 8.x and 9.0 ERP users). Don’t miss out!

You may view or download a recording of this session.

Best Practices for Siebel Scripting

Stephanie Dart, Principal Product Manager, CRM Technology, Oracle Corporation

Wednesday, March 28, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

Learn how to minimize project overhead and risk by adhering to scripting best practices. This session will discuss Siebel Scripting techniques to help optimize your script and reduce efforts required to maintain and upgrade your application.

You may view or download a recording of this session.

Mobile Solutions for Siebel Field Service

Guy Waterman Senior Director, Product Management, CRM Service Products, Oracle Corporation

Thursday, March 29, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

This session explores how providing the right mobile computing solutions to your field positively impacts service levels, costs and revenues. Learn capabilities, trends and requirements for mobile service delivery in the Siebel product lines.

You may view or download a recording of this session.

Oracle Business Intelligence Technology and Applications Update: Part I — BI Technology

Paul Rodwick, Vice President, Product Management, Oracle Business Intelligence, Oracle Corporation, and Joe Thomas, Senior Product Director, Business Intelligence Applications, Oracle Corporation

Wednesday, April 4, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

In this first session, you will learn about Oracle’s BI strategy and the technology base, Oracle BI Suite Enterprise Edition (BI EE). BI EE is a best-of-breed, next-generation BI platform, and is the BI foundation for Oracle Fusion Applications. Comprised of Oracle BI technologies, such as BI Publisher (formerly named XML Publisher), plus the addition of technologies from Siebel Business Analytics, the Oracle BI Suite Enterprise Edition enables exciting new capabilities for Oracle’s suite of applications including Oracle E-Business Suite, PeopleSoft, JD Edwards and Siebel.

You may view or download a recording of this session.

Oracle Business Intelligence Technology and Applications Update: Part II — BI Applications

Paul Rodwick, Vice President, Product Management, Oracle Business Intelligence, Oracle Corporation, and Joe Thomas, Senior Product Director, Business Intelligence Applications, Oracle Corporation

Thursday, April 5, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

In the second session, we will cover the recent business intelligence product releases and the upcoming release of Oracle Business Intelligence Applications (formerly known as Siebel Business Analytics Applications) for Oracle EBS, PeopleSoft, Siebel and SAP customers. The speakers will also share the recent views of the key industry analysts in the business intelligence and pre-packaged analytic applications market. We will also highlight the key business intelligence sessions and other activities you should attend at COLLABORATE 07. The speakers will be delighted to see you in person and answer any questions you may have during COLLABORATE 07.

You may view or download a recording of this session.

Best Practices for Desktop Integration

Suresh Kalyanaraman, Principal Product Manager, CRM Technology, Oracle Corporation

Wednesday, April 11, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

Technical deep dive into Siebel Outlook integration and Siebel SharePoint integration: best practices and lessons learned for implementation.

You may view or download a recording of this session.

Deep Dive into the Technology Behind Siebel Mobile Solutions

Joe Huang, Senior Principal Product Manager, CRM Technology, Oracle Corporation

Thursday, April 12, 2007
4:00 p.m. EDT / 3:00 p.m. CDT / 2:00 p.m. MDT / 1:00 p.m. PDT

Learn how Siebel Mobile technologies can mobilize anywhere, anyplace and at any time. Also, we will go under the covers of the Siebel Mobile technology and learn how it works, so you can be better prepared when it’s time to mobilize your Siebel CRM application.

You may view or download a recording of this session.