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The OAUG Customer Support Council’s advocacy on behalf of OAUG members, enacted through its long-standing relationship with Oracle Support, has resulted in a number of significant announcements about Oracle Support extensions or exceptions in recent years. During Oracle OpenWorld 2013, Oracle announced additional exceptions for Sustaining Support for Oracle E-Business Suite R11.5.10 customers as well as the waiver of Oracle E-Business Suite R12.1 Extended Support fees.