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The OAUG is governed by a board of directors elected from its community of members and executes its mission through the activities of a number of volunteer committees and councils. Individuals from OAUG member organizations are invited to serve on a committee or council.

Customer Support Council

Customer Support Council

Under the auspices of the OAUG Board, The Customer Support Council works at the grassroots level to collect information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.

The council meets monthly with Oracle, by conference call or face to face during annual conferences, to:

  • Inform Oracle Support of member concerns.
  • Suggest and advocate for improvements in Oracle support tools, procedures and policies.
  • Assist members in understanding and using Oracle Support services by:
    • Publishing information about Oracle Support tools, services and important policy announcements.
    • Presenting sessions at national and regional user group meetings.
    • Polling members on issues relating to support.
    • Suggesting best practices for customer internal support organizations.
    • Review and provide feedback to Oracle Support related to initiatives and new tools or services.
    • Review methods to make certification and SR/bug/patch information readily available to Oracle Applications customers.
    • Work with Oracle on quality improvement initiatives as appropriate.

Click here to learn more about the Customer Support Council

Education Committee

Education Committee

The strategic plan is to continue the success of the educational offerings - always looking to expand and improve eLearning sessions, OAUG Educational Series with Oracle on a variety of topics and the “Best of...” series from our OAUG conferences or SIG’s. These sessions help to increase membership, as eLearning is a member-only benefit. Recordings and sessions can be reviewed and opened to non-members on a case-by-case basis to entice potential new members. This includes providing relevant education at COLLABORATE and OAUG Connection Point events.

Exhibitor Advisory Council

The Exhibitor Advisory Council (EAC)

Under the auspices of the OAUG M&C Committee the Exhibit Advisory Council pursues discussions and develops programs that will grow the OAUG Associate to User network:

  • Review policies and procedures as they apply to tradeshow and exhibit installations.
  • Co-create new sponsorship opportunities to engage connection for Associate and User members.
  • Providing feedback on marketing tools and features for OAUG sales.
  • Partnering with other user groups in developing new features and freshness to COLLABORATE.

The EAC comprises 11 members, with two of the positions seated as Chair and Co-Chair and one as the liaison with the OAUG Board of Directors. Members serve limited tenure to ensure the continuity of programs from year to year and allow other exhibitors to participate in the future. For questions about the EAC please contact Christine Hilgert at .

Geo/SIG Committee

Geo/SIG Committee

The Geo/SIG Committee’s objective is to serve the global interests of OAUG-affiliated groups. The committee supports international, national and regional member companies throughout the world, and strives to provide consistent quality services and support to all affiliated groups regardless of their nature or location.

The committee is a vehicle of communication for a major portion of the Oracle Applications user community. As such, the committee works with subcommittee chairs, Geo and SIG coordinators to ensure group participation in providing a forum for the many interests within the user group community.

Marketing and Communications Committee

Marketing and Communications Committee

Members of this committee oversee the communication of OAUG objectives, activities, benefits and achievements to the entire Oracle Applications community (both OAUG members and non-members). The Marketing and Communications Committee develops and reviews marketing initiatives, message development and channels of communication. The committee also makes recommendations for enhancing the member and prospect experience.

Meetings and Conferences Committee

Meetings and Conferences Committee

The Meetings and Conferences Committee constructs the conference agenda, reviews papers and proposals for training, and organizes all details surrounding the organization and implementation of OAUG conferences. The committee may include multiple subcommittees which address specific areas of conference responsibilities. Members of the committee change with each conference to provide diversity in conference planning and activities.

Member Engagement Committee

Member Engagement Committee

The Membership Committee responds to inquiries from prospective members, provides direction in the performance of membership administrative tasks and enforces membership policy decisions of the Board of Directors. The primary responsibility of the Membership Committee is to represent the best interests of OAUG members and continue to enhance member benefits.

 

If you would like to participate on an OAUG council or committee

Please complete this short Volunteer Interest Form or contact the OAUG Membership Department at +1 404.240.0897.