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The OAUG is governed by a board of directors elected from its community of members and executes its mission through the activities of a number of volunteer committees and councils. Individuals from OAUG member organizations are invited to serve on a committee or council.

Customer Support Council

Customer Support Council

Under the auspices of the OAUG Board, The Customer Support Council works at the grassroots level to collect information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics.

The council meets monthly with Oracle, by conference call or face to face during annual conferences, to:

  • Inform Oracle Support of member concerns.
  • Suggest and advocate for improvements in Oracle support tools, procedures and policies.
  • Assist members in understanding and using Oracle Support services by:
    • Publishing information about Oracle Support tools, services and important policy announcements.
    • Presenting sessions at national and regional user group meetings.
    • Polling members on issues relating to support.
    • Suggesting best practices for customer internal support organizations.
  • Review and provide feedback to Oracle Support related to initiatives and new tools or services.
  • Review methods to make certification and SR/bug/patch information readily available to Oracle Applications customers.
  • Work with Oracle on quality improvement initiatives as appropriate.

Click here to learn more about the Customer Support Council

Education Committee

Education Committee

The strategic plan is to continue the success of the educational offerings - always looking to expand and improve eLearning sessions, OAUG Educational Series with Oracle on a variety of topics and the “Best of...” series from our OAUG conferences or SIG’s. These sessions help to increase membership, as eLearning is a member-only benefit. Recordings and sessions can be reviewed and opened to non-members on a case-by-case basis to entice potential new members. This includes providing relevant education at COLLABORATE and OAUG Connection Point events.

The education committee will:

  • Have monthly calls to discuss KPIs
  • Work with the COLLABORATE agenda chair and vice chair to secure the maximum number of papers in order to choose the best of the best.
  • Work with the Connection Point Steering Committees to curate the best content for these events
  • Continue to review certain avenues for delivering content within the OAUG
  • Continue to explore workshop partnerships with potential vendors including but not limited to Oracle University and Star Partners

Exhibitor Advisory Council

The Exhibitor Advisory Council (EAC)

Under the auspices of the OAUG M&C Committee the Exhibit Advisory Council pursues discussions and develops programs that will grow the OAUG Associate to User network:

  • Review policies and procedures as they apply to tradeshow and exhibit installations.
  • Co-create new sponsorship opportunities to engage connection for Associate and User members.
  • Providing feedback on marketing tools and features for OAUG sales.
  • Partnering with other user groups in developing new features and freshness to COLLABORATE.

The EAC activities include:

  • Work with OAUG staff liaisons from tradeshow and star partner to develop and approve tradeshow or exhibit floor plans for flow and sales.
  • Convey consistent messages, with OAUG branding, to Associate member prospects.
  • Initiate opportunities to collaborate with OAUG Geo and SIG groups and other user organizations on sponsorship and exhibit opportunities.
  • Review OAUG annual Prospectus – outlining all marketing, education, sponsorship opportunities from OAUG.
  • Function as OAUG “good will” ambassadors within the Oracle user community.
  • Report to the OAUG M&C on a monthly basis.

For questions about the EAC please contact Christine Hilgert at .

Geo/SIG Committee

Geo/SIG Committee

Under the auspices of the OAUG Board of Directors, the Geo/SIG Committee pursues opportunities that will grow the OAUG and enhance the organization’s standing in the Oracle user community by:

  • Strengthening collaborative relationships with international regional user groups already associating with OAUG.
  • Developing new collaborative relationships with international regional user groups and other user organizations.
  • Providing networking and educational opportunities in collaboration with international regional user groups and other user groups.
  • Partnering with international regional user groups and other user organizations in speaking to Oracle “with one voice” on matters of importance to Oracle customers.

The Geo/SIG Committee:

  • is directly responsible and accountable to the OAUG Board of Directors.
  • should not and may not commit to expenditure of funds beyond its agreed upon budget.
  • must adhere to OAUG Executive Committee Limitations as set forth in the OAUG bylaws (which can be found here).
  • is responsible for the ongoing development and monitoring of OAUG Geo/SIG policies.
  • should not express opinions or represent positions in the name of the association unless specifically authorized.
  • should act in good faith and in the perceived best interest of the OAUG.

Marketing and Communications Committee

Marketing and Communications Committee

The Marketing and Communications Committee guides the development and implementation of programs and deliverables that inform internal and external audiences of key OAUG programs and events.

Objectives:

  • Ensure the communication of OAUG objectives, activities, benefits and achievements to the entire Oracle Applications community (both OAUG members and non-members).
  • Support member acquisition and retention strategies by ensuring the validity of messaging and its consistency and relevance across internal OAUG committees, guiding outreach/lead nurturing initiatives, evaluating sources and methods for prospecting, and ensuring existing communications are used effectively.
  • Establish and maintain the OAUG as the authoritative source of expertise about Oracle Applications and about broad topics of interest to the Oracle Applications community, by proactively acquiring, developing, reviewing and publishing relevant and applicable content.
  • Establish and maintain the OAUG as the authoritative source for expertise about effective deployment, use and long-term management of the Oracle Applications to accomplish business goals, based on the real-world experience of our membership and the inside knowledge brought to us by our strong relationship with Oracle.
  • Communicate to the global Oracle Applications community at large the positive, valuable and unique relationship that the OAUG and its members enjoy with Oracle Corporation and the extent of the close cooperation we sustain with Oracle.
  • In conjunction with the Board and the membership, define, maintain and oversee the key themes and messages that support the OAUG’s principles and objectives and act as the coordination point to ensure consistency of that message throughout the OAUG’s activities.
  • Based on the OAUG's agreed direction for the year, clearly articulate a set of strategic marketing messages to the OAUG membership and the Oracle Applications community in general utilizing all forms of communications including utilizing social media as a communication channel.
  • Work closely with staff and external agencies in the publishing of content in support of the OAUG’s objectives of education, networking and advocacy through all OAUG communications channels.
  • Support OAUG event marketing initiatives via existing communications channels. The OAUG Marketing and Communications Committee will not have direct responsibility for marketing OAUG conferences and events.
  • Make recommendations to the OAUG board on strategic marketing initiatives, communications practices and key messages related to the current and future OAUG direction.

Meetings and Conferences Committee

Meetings and Conferences Committee

The purpose of the OAUG Meetings & Conferences (M&C) Committee is to provide strategic direction for all of OAUG’s meetings, conferences and events.

Objectives:

  • Provide OAUG conference attendees with quality, educational conferences that exceeds attendee expectations.
  • Work with Oracle’s Global Customer Programs business unit to ensure Oracle’s presence with executives, speakers & demo grounds are adequately accommodated with our domestic and international event offerings.
  • Enforce and enhance long term planning, budgeting, and policy review of domestic and international event offerings to ensure OAUG financial stability.
  • Develop and enhance current event offerings both domestic and international.
  • Develop a strategy creating new opportunities and partnerships globally enhancing OAUG’s international footprint.
  • Develop objectives and goals for future event opportunities.

Activities:

  • COLLABORATE
  • OAUG Connection Point events
  • Future events including university programs that fall under the Connection Point umbrella

Member Engagement Committee

Member Engagement Committee

The Member Engagement Committee is advisory in nature with no executive authority and is to assist in the effectiveness of the OAUG goals for membership development, direction, policy, growth and retention

Objectives:

The objective of the Member Engagement Committee is to promote new membership growth and membership retention to better reflect the mix of Oracle Applications users globally while maintaining a standard of influence, credibility and profile with Oracle.

Activities:

  • Influence membership growth, retention and development.
  • Focus on core membership benefits and satisfaction Assist OAUG staff in evaluating new business plans which reach member organizations.
  • Review and evaluate various membership classes and dues structure based upon OAUG needs.
  • Participate in membership growth opportunities and facilitate follow-up requirements.
  • Explore alliances with other organizations for pursuit of additional member benefits.
  • Review all membership material that is generated for publication.

If you would like to participate on an OAUG council or committee

Learn more about each council, task force and committee by downloading the OAUG Volunteer Manual. Then, please complete this short Volunteer Interest Form or contact the OAUG Membership Department at +1 404.240.0897.